Shipping & Returns Policy


Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-4 business days once credit card authorization and verification have been obtained.

All customers will receive a confirmation email with tracking information when the order has shipped.

    Most orders are shipped via USPS Priority Mail. The following shipping methods are in effect during this time:

    • For residents living within 30 miles of our Design Facility in South Sioux City, Nebraska, no free shipping available. Pick up in store option available at checkout.
    • Orders under $1,000: USPS Priority Mail (no signature is required for delivery).
    • Order over $1,000: UPS Ground or 2-Day shipping with full value insurance. Adult signature required for delivery. PO Box addresses not permitted.

    Free ground shipping offered within the continental United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.



    Custom design or fine jewelry typically takes 6-8 weeks of completion from the order date.

    Fine Jewelry valued over $1,000 orders are shipped via FedEx or UPS and require a signature upon delivery. 

    P.O. BOXES

    All orders under $1,000 are shipped via United States Parcel Service (please note that USPS does not ship to P.O. Boxes).


    All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Ambrosia LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. 




    Any unworn merchandise you would like to return for a full refund or exchange must be sent back to Ambrosia LLC within 30 days of receipt of product. If "free shipping" was applied to the original order, the amount of $5.95 will be deducted from the refund amount. This shipping cost does not apply for exchanges.

    Ambrosia LLC prides themselves on our meticulous inspection checklist. In the unlikely event, you receive your jewelry with a craftsmanship defect, please contact us within 15 days of receiving your package. We will gladly repair or replace and deliver your jewelry back to you at no additional cost.

    We guarantee all of our silver jewelry mountings of any defects within 60 days after the purchase date. After this timeframe, we cannot guarantee how the jewelry is worn or taken care of by the purchaser. Photos of jewelry or handbags may appear slightly different on screen, these variations are not considered a defect. Please know that no two gemstones’ color, shape or sizes are identical.

    Items custom ordered or altered including, but not limited to ring sized, or selecting gemstone options are not returnable or permitted for an exchange. Some items may require a 15% restocking fee.

    Purchaser is responsible for shipping charges to our facility and/or insurance.

    **Please note that custom jewelry pieces or fine jewelry are NOT eligible for return or exchange. All custom and fine jewelry are considered final. (Fine jewelry created with gold, platinum, palladium, diamond or genuine gemstone jewelry)**

    Please allow up to 15 business days for your exchange or return to be processed after receiving your return item(s).

    Business days are Tuesday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at or by phone 402.990.5931 between 10am – 5:30pm, Tuesday – Friday CST.


    • All Sale orders are final sale. No refunds or exchanges are permitted.
    • All custom pieces created by Ambrosia are non returnable.
    • Worn and items damaged by customer's carelessness, neglect, or hard of wear.
    • An order cannot be canceled after 4 hours of receiving the order.


    If you are located near our retail store – you can process a return or exchange for eligible items in-store within 30 days of purchase date.


    Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.


    An agreement for Ambrosia LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

    Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.


    To return or exchange your order, please click here to follow our checklist and start processing your return/exchange.


    Ambrosia LLC

    600 A Street  Suite B

    South Sioux City, NE 68776


    Tuesday – Friday 10am – 5:30pm, CST