Shipping & Returns Policy

PRODUCTION TIME

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-4 business days once credit card authorization and verification have been obtained.

All customers will receive a confirmation email with tracking information when the order has shipped.

CHRISTMAS ORDERS DEADLINE 

  • In-stock items: December 19th at 3:00pm CST
  • Custom Orders: December 9th at 3:00pm CST

Most orders are shipped via USPS Priority Mail. The following shipping methods are in effect during this time:

  • Pick up option only for residents living within 30 miles of Design Facility in South Sioux City, Nebraska. Pick up in store option available at checkout.
  • Orders under $500: USPS Priority Mail including $50 insurance (no signature is required for delivery).
  • Order over $500: UPS 2-Day shipping with full value insurance. Adult signature required for delivery. PO Box addresses not permitted.

Free ground shipping offered within the continental United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

FINE OR CUSTOM JEWELRY

Custom design or fine jewelry typically takes 5-6 weeks of completion from the order date.

Fine Jewelry valued over $1000 orders are shipped via FedEx or UPS and require a signature upon delivery. 

P.O. BOXES

All orders under $1000 are shipped via United States Parcel Service (please note that USPS does not ship to P.O. Boxes).

INTERNATIONAL

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Ambrosia LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

NON RETURNABLE ITEMS

All Sale orders are final sale. No refunds or exchanges are permitted.

An order cannot be canceled after 3 hours of receiving the order.

All custom pieces created by Ambrosia are non returnable. See our return policy.

 

 

RETURN POLICY

AMBROSIA-JEWELRY.COM PURCHASES

Ambrosia LLC prides themselves on our meticulous inspection checklist. In the unlikely event, you receive your jewelry with a craftsmanship defect, please contact us within 15 days of receiving your package. We will gladly repair or replace and deliver your jewelry back to you at no additional cost.

We guarantee all of our silver jewelry mountings of any defects within 60 days after the purchase date. After this time frame, we cannot guarantee how the jewelry is worn or taken care of by the purchaser. Due to gemstones and photos of jewelry may appear slightly different on screen, these variations are not considered a defect. Please know that no two gemstones’ color, shape or sizes are identical.

Any unworn merchandise you would like to return for a full refund or exchange must be sent back to Ambrosia LLC within 30 days of receipt of product. Items custom ordered or altered including, but not limited to ring sized, selecting gemstone options, are not returnable or permitted for an exchanged. Some items may require a 15% restocking fee.

Purchaser is responsible for shipping charges to our facility and/or insurance.

**Please note that custom jewelry pieces or fine jewelry are NOT eligible for return or exchange. All custom and fine jewelry are considered final. (Fine jewelry created with gold, platinum, palladium, diamond or genuine gemstone jewelry)**

Please allow up to 15 business days for your exchange or return to be processed after receiving your return item(s).

Business days are Tuesday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at orders@ambrosia-jewelry.com or by phone 402-990-5931 between 10am – 5:30pm, Tuesday – Friday CST.

AMBROSIA RETAIL STORES PURCHASES

If you are located near our retail store – you can process a return or exchange for eligible items in-store within 30 days of purchase date.

PROMOTION INFORMATION

Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.

ORDERS AND CANCELLATIONS

An agreement for Ambrosia LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

RETURNING ORDER CHECKLIST & FORM...

To return or exchange your order, please click here to follow our checklist and start processing your return/exchange.

 

Ambrosia LLC

600 A Street  Suite B

South Sioux City, NE 68776

402-990-5931  

ambrosia@ambrosia-jewelry.com

Tuesday – Friday 10am – 5:30pm, CST