Shipping and Returns

PRODUCTION TIME
In stock items usually ship from our design facility within 24-48 hours after your order has been approved. Custom orders require 4-6 weeks of production time depending on material availability and design considerations. An estimated date of delivery will be discussed at the time of the order.


SHIPPING AND DELIVERY
For those who live in close distance to our facilities in Sioux City, Iowa, we offer personal complimentary delivery of your custom jewelry. We ship your jewelry in the safest manner possible with proper insurance, while ensuring prompt deliver. All jewelry items valued over $200 require a signature for delivery.

 

EASY RETURNS & EXCHANGES

Before your jewelry is delivered, we complete a meticulous inspection checklist. In the unlikely event that you receive your jewelry with a craftsmanship defect, please contact us within 7 days of receiving your package. We will gladly repair your item or replace it, and deliver your jewelry back to you at no additional cost.

For items being exchanged or returned, please contact prior to return shipping for instructions. All return orders must be received by our facility within 30 days of the order’s delivery date for a full value.