Here at Ambrosia, we focus on service, design quality and excellent craftsmanship. Materials used are the finest quality available and we hand select each gemstone and diamond to find the perfect collection for you. Ambrosia follows recognized jewelry industry standards and we pride ourselves in our manufacturing process which takes place in the heartland of the USA.
RETURNS & REPAIRS
Before your jewelry is delivered, we complete a meticulous inspection checklist. In the unlikely event that you receive your jewelry with a craftsmanship defect, please contact us within 15 days of receiving your package. We will gladly repair your item or replace it at no additional cost. Please note we use genuine materials and gemstones as each will have their own natural characteristics- these are not defects and do not qualify for returns. For instructions and conditions on returning an item for repair please contact us prior to shipping.
WORKMANSHIP QUALITY GUARANTEE
Jewelry manufactured by Ambrosia are handcrafted to last a lifetime. When jewelry is handled, stored and worn properly, maintenance costs are drastically reduced. While some upkeep is needed due to normal wear, we recommend following our jewelry care tips to help with the longevity of your new jewelry.
If any defects are found in your jewelry mountings including porosity or solder breaks, we will repair without any additional charges to the owner. This warranty also includes replacement of defective or damaged diamonds or gemstones if caused by our negligence. This guarantee is solely for the purchaser and is not transferable.
This warranty does not cover the natural wear or aging of materials and mountings. Gold, platinum and other metals will wear over time and with usage. We are not responsible for repairing prongs and/or channels or replacement of missing or damaged gemstones when caused by damaged prongs from wear, negligence or abuse from the owner.
In order for your jewelry guarantee to remain in effect, you must have your jewelry inspected and documented every 6 months by Ambrosia. In addition, all necessary repairs and work must be completed by Ambrosia- this includes but not limited to sizing, mounting repairs, and replacing gemstones or diamonds. If any work is performed by another jeweler, this guarantee is no longer valid. We cannot guarantee another jeweler will complete a thorough inspection or complete repairs up to our standards.
If the jewelry has been abused, shows normal wear, or is past the six month inspection, any repairs/replacements will be at the cost of the client. Ambrosia is your trusted jeweler; we are not insurers. We recommend adding insurance on any valuable jewelry which will cover the replacement value.
As always, we provide necessary services for jewelry including resizing, rhodium finishing for white gold, replace any broken or lost stones, rebuild prongs and channels, and repair any wear and tear that your jewelry is in need for. The materials needed, labor cost and shipping charges accumulated from these services will be at the cost of the client. For instructions and conditions on returning items for repairs or inspections please contact us before shipping.
For any questions or clarification, please contact us.
600 A Street
South Sioux City, NE 68776